Frequently Asked Questions

Discover everything you need to know about your Parfums de Marly experience.

Are your fragrances authentic?

Yes, all products purchased directly from Parfums de Marly USA are 100% authentic. We guarantee the quality and origin of our luxury fragrances, ensuring you receive the true olfactory experience intended by our master perfumers.

What is your shipping policy within the United States?

We offer complimentary standard shipping on all orders over $100 within the continental USA. Orders are typically processed within 1-2 business days, and delivery usually takes between 3 to 7 business days depending on your location.

Can I return a fragrance if I don't like the scent?

We offer a 30-day return policy for unopened and unused products in their original cellophane packaging. To help you choose the right scent, we recommend purchasing our Discovery Sets or using the complimentary samples often included with full-bottle orders.

How should I store my perfume to maintain its quality?

To preserve the integrity of the ingredients, we recommend storing your bottles in a cool, dry place away from direct sunlight and extreme temperature fluctuations, such as a bedroom closet or a dedicated vanity drawer.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover. For your convenience, we also support digital payment options such as PayPal, Apple Pay, and Google Pay.

Are your products cruelty-free?

Parfums de Marly is committed to ethical practices. We do not test our finished products or ingredients on animals, and we ensure our suppliers adhere to the same high standards regarding animal welfare.